Imboni yezimpahla ayilona uhambo olubushelelezi; ukunganaki okuncane kungabangela ukusabela kochungechunge lwezinkinga. Amandla esevisi angempela avame ukufihlwa emininingwaneni yokudlula ezimweni ezinzima. Namuhla, sifuna ukwabelana ngendaba mayelana nokuthunyelwa kwezinhlobo zezintambo eziwela imingcele.—kusukela ekuxazululeni izinkinga kuya ekuguqukeni okuphelele. Kubonisa ukuzibophezela kwethu ekuzibophezeleni nasekuzethembeni kwethu ekusingatheni izinkinga ezingalindelekile.
Indaba iqalangokuthunyelwa kwezinhlobo zezintambo ezivela eShanghai Pudong (PVG) ziya eRiyadh (RUH), kanti iPhilippine Airlines iyinkampani ebambisene nayo. Ekuqaleni, iklayenti lalithambekele endizeni eqondile ukuze liqinisekise ukuthi indiza ifika ngesikhathi, yize yayingama-yuan amabili ngaphezulu ngeyunithi uma kuqhathaniswa nendiza exhumanisayo. Ukuze sisize iklayenti ukuthi lilinganisele izindleko kanye nesikhathi, saxhumana ngokushesha ne-ejenti yethu yezimpahla zomoya yaseShanghai ukuqinisekisa imininingwane. Kwaqinisekiswa ukuthi indiza exhumanisayo izokwengeza cishe usuku olulodwa esikhathini sokuhamba. Ngemva kokucatshangelwa okubanzi, iklayenti ekugcineni lanquma uhlelo lwendiza exhumanisayo.
Konke kwaqhubeka njengoba bekuhleliwe: Ngomhlaka-17 Januwari ngo-17:52, izimpahla zaphuma ngempumelelo ePudong Airport zafika eManila Ninoy Aquino International Airport (MNL) ePhilippines ngo-23:50 ngalobo busuku. Indiza exhumanisayo ekuqaleni yayihlelelwe ukuhamba ngomhlaka-19 Januwari, ifike eRUH ngalolo suku. Njengoba nje sasilungiselela ukubuyisana neklayenti futhi silinde buthule izindaba zokulethwa okuphumelelayo,kwavela inkinga engalindelekile ngokuthula.
Ngomhlaka-29 Januwari,Ngesikhathi sokuhlola isimo sendiza yethu njalo, sathola ngokungalindelekile: izimpahla bezingakalayishwa endizeni ehleliwe njengoba bekuhleliwe! Lezi zindaba zashaya ngamandla, zabeka lonke ithimba esimeni esiqaphile ngaso leso sikhathi. Kubalulekile ukuqaphela ukuthi iklayenti lase lithumele ochwepheshe eRiyadh, belinde izimpahla ukuthi zifike ukuze ziqale ukusebenza kwemishini. Noma yikuphi ukubambezeleka ekuthunyelweni ngeke kuthinte nje kuphela isheduli yokusebenza kodwa futhi kungabangela ukulahlekelwa okukhulu kwezezimali kuklayenti.
Siqalise ngokushesha impendulo yethu ephuthumayo:ukuxhumana ngokushesha ne-ejenti yezimpahla zomoya yaseShanghai ukuqinisekisa isimo ngenkathi ikwazisa iklayenti ngesikhathi esifanayo ngenqubekela phambili. Ekuqaleni, njengoba iklayenti lingazange libike ukungatholi, sobabili kanye neklayenti sacabanga ukuthi izimpahla zifike kahle futhi zaqeda ukususwa kwezimpahla kanye nokulethwa kwazo. Kodwa-ke, njengoba ukuxhumana kwanda, iqiniso lacaca kancane kancane: Isikhumulo Sezindiza saseManila sase sivele sibhekene nokuminyana okukhulu, kanye nempahla eqala ukubambezeleka kusukela mhla ziyi-12 kuJanuwari!
Ngemva kwalokho,Sithole isaziso esisemthethweni esivela eHhovisi le-Philippine Airlines Shanghai: ngenxa yobuningi bempahla eningi kanye nemikhawulo yemithwalo ezindizeni eziya e-RUH, kanye nokulahlekelwa okukhulu kwempahla esikhumulweni sezindiza saseManila, ukuthunyelwa kwethu akukwazanga ukuthunyelwa okwesikhashana futhi kwakudingeka kulinde ukuvunyelwa kwempahla. Ngaphezu kwalokho, imithwalo esanda kufika kwakudingeka igcinwe okwesikhashana esikhumulweni sezindiza sasePudong, ilinde isaziso esengeziwe.kuyinselelelokho Imizamo yethu ephindaphindayo yokuxhumana neManila ukuthola izixazululo yahlangatshezwa buthule, kanti nendlunkulu yePhilippine Airlines nayo yehluleka ukunikeza impendulo ngesikhathi esifanele. Isikhathi sasihamba, ukukhathazeka kweklayenti kwakukhula nsuku zonke, futhi izimpawu zokunganeliseki zaqala ukuvela.
Ukusalela emuva kwesikhumulo sezindiza, izindiza ezingaxhumani, kanye nempahla elahlekile:
Ukuhlala singenzi lutho akuyona neze indlela yethu! Ukubhekana nobunzima obubili whammy “ngokuminyana okuphelele kwemizila” kanye “nokungabikho kwempendulo esemthethweni,” senqaba ukulinda ngaphandle kokukhathazeka nangokusheshakwethulwe umsebenzi wokuphumelela onezinsika eziningi.
Okokuqala,Siphinde sasebenzisana neHhovisi le-Philippine Airlines Shanghai ukuze siqedele izinhlelo ezimbili zokuqala: eyodwa, ukubuyisela izimpahla ePudong Airport bese sibhukha kabusha indiza eqondile eya e-RUH; eyesibili, ukuqhubeka nokulinda indiza exhumanisayo. Ngeshwa, ngemva kokuhambisa lezi zinhlelo, asizange sithole mpendulo evela endlunkulu, futhi indaba yokuthunyelwa kwezimpahla ezibuyiselwe yawela emaphethelweni.
Ngaphandle kokulinda noma ukuthembela emzileni owodwa kuphela, sandisa indlela yethu ngokushesha, saxhumana ngokushesha nabathengisi bezimpahla bendawo abaningi ePhilippines ukuze sifune izindlela ezintsha zokuthola ulwazi. Sasheshe sathola izinhlelo ezimbili ezihlukile: noma silungise umthengisi we-Air Waybill ukuze avunyelwe ngqo eManila Airport bese sibhukha kabusha indiza eqondile eya e-RUH; noma sithuthele izimpahla endaweni yokugcina impahla eboshiwe ye-ejenti yasePhilippines bese sihlela kabusha indiza eqondile.Nokho,iqiniso lisishaye futhi. Ngenxaukuminyana okugcwele komzila osuka eManila uye eRUH, zombili izinhlelo zabonakala zingenakwenzeka ngama-ejenti esiwaxhumanisile.
Wakazange ayeke iubuso buka isimo esidabukisayo. Ngakolunye uhlangothi, sixhumene kabusha neHhovisi le-Philippine Airlines Shanghai, sanikela ngokuzikhandla ukuthwala izindleko zokuthutha ngendiza ezivela eManila ziya ePudong, singasenza yonke imizamo yokuthuthukisa ukuqaliswa kohlelo lokubuyisa imali, futhi saqhubeka nokulandelela ukuxhumana. Ngakolunye uhlangothi, sabelaabasebenzi abazinikeleukuqapha eduze i-ejenti yethu yaseManila, i-PWL, sibanxusa ukuba basebenzisane ngokujulile ne-Manila Airport ukuze zamaizimpahla zethu zithola ukubhukha okubalulekile futhiukuhamba kwendiza yempahla kuqala.
Isenzo Esiphumelelayo, Impi Eshisayo: Ama-imeyili Angapheli kanye nemiyalezo ye-WeChat (bheka izithombe-skrini):
I-PWL ye-Agent yaseManila:
Ukusebenza kanzima kuyazuzisa ! Ngemva kwezinsuku zomzamo ongapheli kanye nokuxhumana okubanzi, ekugcineni sathola izindaba ezikhuthazayo ngomhlaka-5 kuNhlolanja: impahla yaqinisekiswa ukuthi ilayishwe endizeni ye-EK, isuka eManila iya eDubai, kwathi kamuva yadluliselwa eRiyadh. Umlenze wokuqala wendiza waqala ngo-17:40 ngomhlaka-5 kuNhlolanja wafika eDubai ngo-23:10 ngalobo busuku. Umlenze wesibili wasuka ngo-1:25 ekuseni wafika eRiyadh Airport ngo-2:25 ekuseni, waqala ngempumelelo inqubo yokuthutha ngomgwaqo elandelayo.
Sabelana ngalezi zindaba ngokushesha neklayenti. Ngaleso sikhathi, ukuze kuncishiswe ingozi yokubambezeleka okwengeziwe, iklayenti lase liqalile izinhlelo zokukhiqiza zeqembu lesibili lezinhlobo zesikhunta, lihlose ukubhuka indiza eqondile ukuze liphinde ligcwaliswe ngoFebhuwari 14. Ukubuyekezwa okufike ngesikhathi mayelana nokuthunyelwa ngempumelelo kwempahla kwaholela iklayenti ekumiseni iqembu lesibili lokukhiqiza, lagwema ngempumelelo izindleko ezinkulu zokukhiqiza futhi lanciphisa ukukhathazeka kwangaphambilini kanye nokunganeliseki.
Ukuxazululwa ngempumelelo kwale nkinga kwenzeke ngokusekelwa okugcwele yi-ejenti yethu yaseManila, i-PWL, futhi okubaluleke kakhulu, amakhono eqembu lethu okuphendula eziphuthumayo—abonakala “ngokungagwemi, ukungayeki, ukuphendula okusheshayo, kanye nezixazululo eziningi.” Kusukela ekuboneni ukwehluleka kokuqala ukulayisha impahla, kuya ekuxhumaniseni iziteshi eziningi, futhi ekugcineni kuqinisekiswe uhlelo lokuthunyelwa kabusha, isinyathelo ngasinye sabonisa ukuzibophezela kwethu okungapheli ekuzibophezeleni kwamakhasimende kanye nokugxila okungapheli ekuxazululeni izinkinga.
Ngalesi sipiliyoni, sifunde nesifundo esibalulekile: ngezidingo zempahla zesikhathi esizayo, uma izindiza eziqondile zitholakala, sizozincoma kuqala ukuthi zinciphise ngokuphelele izingozi ezingaba khona ezihlobene nokudluliselwa, ngaleyo ndlela siqinise ukuphepha kokuthunyelwa kwempahla yamakhasimende ethu. Nakuba kungase kuvele izinselele ezingalindelekile ekuthuthweni kwempahla, ukuzinikela kwethu ekuhlinzekeni ngezinsizakalo kuhlala kuqinile. Siqhubekela phambili, sizoqhubeka nokwenza ngcono izinqubo zethu zokuphendula eziphuthumayo, sithuthukise amakhono ethu okuxhumanisa izinto eziwela imingcele, futhi sinikeze izinsizakalo zobungcweti, ezithembekile, nezinakekelayo. Sizibophezele ekuqinisekiseni ukuthuthwa okubushelelezi kwempahla ngayinye, sisize amakhasimende ukuthi abhekane nezinkinga futhi agweme ukulahlekelwa, futhi siphile ngokuvumelana nayo yonke i-ounce yokwethenjwa esikubekelwe yona.
Konke ukuphikelela kuyazuzisa, ukuthuthwa okushelelayo:
Ukuthutha impahla kwamanye amazwe akugcini nje ngokuthutha izimpahla—kumayelana nokuletha ukwethenjwa!
Isikhathi sokuthunyelwe: Feb-09-2026